As the impact of the Coronavirus (COVID-19) continues to evolve, please know that we remain committed to providing you with the exceptional experience and service you expect from Nikolaou Tours & Rent a Car.

We are in communication with relevant authorities regarding coronavirus (Covid-19), and we are taking all necessary precautionary measures in order to protect our customers, employees and suppliers, as well as contributing to the interruption of the transmission chain.

More specifically,

  • The Company follows thorough cleaning procedures for each vehicle after every rental/use.
  • Specific guidelines have been issued by the company’s management to all employees involved in the process of vehicle delivery and collection for prevention and protection against Coronavirus based on the relevant authorities’ directions.
  • Our facilities are equipped with antibacterial materials which will be available for all customers.
  • In the event of a coronavirus affected customer or employee involved in the day to day vehicle procedures and operations, the company has set up a process for immediate disinfection of the vehicle and facility, as well as proceeding with the relevant medical inspection of all employees that have been involved in the renting procedure.
  • In addition, a Crisis Management plan has been organised in the event of a Coronavirus incident in the Company’s Head Office.

It is also noted that any information with regards to possible incidents of Coronavirus are solely handled by the National Public Health Organization (NPHO) and the General Secretariat for Civil Protection (GSCP).

FAQs regarding my reservation

What happens if I am required to self-isolate or I am quarantined following relevant authorities’ orders and cannot return a vehicle?

If this happens, please contact the agency and avoid contact with the vehicle and the keys.

What if I have contracted the virus and in possession of a Nikolaou Tours & Rent a Car vehicle?

If you have tested positive for COVID-19, we ask that you please notify the agency that you picked-up the car, as soon as possible.

Regarding the cleanliness & hygiene of your cars

Are you cleaning your cars any differently? Have any of your operational protocols changed?

The Company follows thorough cleaning procedures for each vehicle after every rental. Specific guidelines have been issued by the company’s management to all employees involved in the process of vehicle delivery and collection for prevention and protection against coronavirus based on the relevant authorities’ directions.

How are cars cleaned if a renter is a confirmed or suspected of having COVID-19?

We have implemented new cleaning protocols that include removing the vehicle from circulation and disinfecting through a third party in the case where a customer is suspected or known to have COVID-19.